Retention - Best Practices
DEVELOPMENT & TRAINING
INTERNAL RESOURCES
Buddy Program
http://career.ucsf.edu/pass/index.html
http://web.ucsf.edu/swe/programBuddy.htm
PASS is a series of intensive workshops designed to enhance the professional development of UCSF students and
Professional & Academic Success Skills Series (PASS)
scholars engaged in research
UCSF New Employee Orientation & Welcome Pilot Program
Cultural Competence Faculty Development Program
https://www.cme.ucsf.edu/cme/CourseDetail.aspx?coursenumber=MMC09019
The content of this two-day train-the-trainers workshop is based on the Center for the Health Professions' curriculum, "Toward Culturally Competent Care" as well as the facilitators' combined 15 years of practical experience in designing, teaching, and delivering culturally competent health care. The workshop combines didactic and experiential teaching techniques. It is intended for individuals who have experience working with patients and are committed to teaching cultural competence to health professionals. The session is suitable for those with beginning and intermediate levels of experience in cultural competence
Brochure
http://www.ucsfcme.com/2009/brochure/MMC09019.pdf
New Employee Checklist
http://ucsfhr.ucsf.edu/files/NewEmpCklst.doc
Employee Development FAQ
Questions about the Human Resource’s career development program
Office of Career & Professional Development
http://career.ucsf.edu/index.html
From job searches to grant writing skills, the OCPD serves the academic, professional and career development of UCSF students and graduate trainees
Professional & Academic Success Skills Series (PASS)
http://career.ucsf.edu/pass/index.html
A series of intensive workshops designed to enhance the professional development of UCSF students and scholars engaged in research
Promoting Diversity Through Career Development
http://ucsfhr.ucsf.edu/index.php/training/article/198
Career development of all employees promotes diversity within the University. In an organization that truly fosters diversity, all employees are encouraged and given tools and opportunities to expand their skills and grow within the organization. The list of resources presented by Human Resources includes both UCSF resources and off-site resources
Reduced Fee Enrollment
A regular status employee who meets the admission requirements of the University is eligible for two-thirds reduction of both the University Registration Fee and the Educational Fee when enrolled in regular session courses of up to nine units or three courses per quarter or semester, whichever provides the greater benefit to the employee. Full fees will be assessed when an eligible employee's enrollment exceeds both nine units and three courses
Under-represented Clinical & Translation Research Project
http://ctsi.ckm.ucsf.edu/ca//index.php
Through the Clinical & Translational Science Institute (CTSI) Strategic Opportunities Support Center (SOS), funding is provided for fellows and assistant professor faculty from economically under-represented and/or ethnic or racial minority background for clinical-translational pilot projects
Upward Mobility for Staff Series
http://web.ucsf.edu/cge/wg/programs/umss/index.html
In conjunction with the sponsors below, the Center for Gender Equity offers luncheon programs geared to women in clerical positions. The goal is to provide a forum for navigating the UCSF system through skill building and professional development workshops. In addition, an opportunity is given to network with peers to develop a community that would otherwise not be available, given the isolation of administrative assistants' work environments
WINGS (Employment Reimbursement Program)
http://www.medschool.ucsf.edu/wings
The WINGS program provides tuition assistance towards high degree or certificate programs, workshops, educational courses, conferences, etc. to support SOM career staff employees in the development of their skills, knowledge & abilities to further their opportunities for career growth within the University. The Dean provides annual funding for this program. The Office of Human Resources administers the application, selection & reimbursement process on a quarterly basis
EXTERNAL RESOURCES
Total Rewards
http://www.worldatwork.org/waw/home/html/home.jsp
There are five elements of total rewards, each of which includes programs, practices, elements and dimensions that collectively define an organization's strategy to attract, motivate and retain employees. These elements are:
- Compensation
- Benefits
- Work-Life
- Performance and Recognition
- Development and Career Opportunities
Truce Colors Workshops
Official website
True Colors provides a method for valuing differences and creating unity in the workplace by improving morale, strengthen teams, provide a better teach-student relationship, reduce absenteeism and decreased staff turnover
Provided through the Work Life Resource Center
LEADERSHIP TRAINING
INTERNAL RESOURCES
Center for Health Professions
▪ Training Services
http://futurehealth.ucsf.edu/Leadership/Default.aspx?tabid=83
The Center for the Health Professions designs and delivers leadership development courses for health care providers in the U.S. The Center's programs provide the training, tools and knowledge required to lead systemic improvement in health care
▪ Grant Programs
http://futurehealth.ucsf.edu/Leadership/Default.aspx?tabid=253
Leadership Collaborative Program
http://academicaffairs.ucsf.edu/leaders/downloads/2008corofallinfo.doc
Offers leadership training for faculty member, conducted by the Coro Center for Civic Leadership
Leadership Development Program
http://www.medschool.ucsf.edu/leadership_development/index.aspx
The Leadership Development Program provides an opportunity for a select group of individuals to enhance their careers in the School of Medicine and for the School to expand the pool of well-qualified candidates ready for advancement.
This program is designed to help School of Medicine employees prepare for the transition to leadership roles by broadening their perspective on critical functions and relationships and identifying the skills needed to become an SOM leader. The program also offers invaluable opportunities to interact and network with senior leadership, faculty, managers and peers in the School
Management Incentive Program
https://www.intranet.medschool.ucsf.edu/mip/
The Management Incentive Program (MIP) is intended to focus qualified key personnel on the critical work of the School of Medicine and their Department by creating clear performance standards above & beyond the regular job duties & providing financial incentives & rewards for meeting or exceeding well defined & measurable objectives
Supervisory Certificate Program
http://ucsfhr.ucsf.edu/index.php/training/article/ucsf-supervisory-certificate-program/
The UCSF Supervisory Certificate Program is a flexible, yet systematic program of learning to help UCSF supervisors clarify their roles and develop core supervisory competencies
EXTERNAL RESOURCES
American Council on Education
http://www.acenet.edu/Content/NavigationMenu/ProgramsServices/Leadership/Leadership_ACE.htm
In an effort to strengthen American colleges and universities, the American Council on Education offers a series of leadership and professional development programs and activities
The California Health Care Foundation (CHCF)
Leadership Program
http://futurehealth.ucsf.edu/Program/chcf/
A part-time, two-year fellowship that offers clinically trained health care professionals the experiences, competencies, and skills necessary for effective vision and leadership of our health care system
Coro Center for Civic Leadership
http://www.coro.org/site/c.ksKWL6PMLtF/b.2087475/k.BEC1/Home.htm
Coro Center for Civic Leadership is a non-profit, non-partisan organization that provides experiential and seminar training to groups of diverse leaders. Coro's programs put participants on the path to self-discovery and continual learning. Using a proprietary curriculum involving experience, group participation, interviews, and seminars, Coro participants learn about leadership across multiple sectors, industries, and issues
Integrated Nurse Leadership Program
http://www.futurehealth.ucsf.edu/program/inlp/Default.aspx?PageContentMode=1
The Integrated Nurse Leadership Program (INLP) delivers measurable improvements in care by developing people – their leadership skills, team skills, and clinical proficiency
MENTORING
FOR FACULTY
Center for AIDS Research (CFAR) Mentoring Program
http://cfar.ucsf.edu/mentoring
The CFAR Mentoring Program is designed to help develop the scientific career goals of early HIV investigators and postdoctoral scholars. The program emphasizes one-on-one interactions between well-established UCSF faculty investigators and junior researchers pursuing HIV research at UCSF
Comprehensive Mentor Program
http://ctsi.ucsf.edu/ca/mentor_program.php
To advance the careers of clinical & translational researchers by providing career advice, research mentoring and support. The CTSI CA programs to achieve this goal include:
▪ The Mentor Development Program
training mid-career research faculty to become the next generation of confident effective clinical and translational mentors
▪ The Junior Faculty Mentoring Program
a structured mentoring program to support junior clinical and translational investigators (June 2008)
▪ Flexible Mini-Sabbatical Program
Faculty Mentoring Program
http://academicaffairs.ucsf.edu/mentoring
The Faculty Mentoring Program facilitates the recruitment & retention of the highest quality faculty, increases faculty diversity through improved mentoring of under-represented faculty, and improves faculty satisfaction
▪ Faculty Mentoring Program Toolkit
http://acpers.ucsf.edu/mentoring/mentoring_program_resour.php
Professional & Academic Success Skills Series (PASS)
http://career.ucsf.edu/pass/index.html
PASS is a series of intensive workshops designed to enhance the professional development of UCSF students and
scholars engaged in research
FOR STAFF
ABOG (Academic Business Officers’ Group) Mentoring Program
ABOG’s mentoring program pairs experienced UCSF managers from academic departments and units, central administration and the medical center, with less experienced staff members seeking to learn more about management and to better understand the UCSF organizational culture
Higher Education - LGBT
http://lgbt.ucsf.edu/services_highered.html
LGBT Resources (LGBTR) presents a wide variety of educational and mentoring programs for LGBT students, advocates for LGBT student needs, and offers informal advising to individual students
Turnaround Program
http://web.ucsf.edu/cge/wg/programs/turnaround/index.html
One year mentoring program sponsored by the UCSF Center For Gender Equity for employees up to, and including, the Administrative Assistant II classification who have worked at UCSF for a minimum of one year. This program will provide participants with an opportunity to invest in their personal and professional development by engaging in a mentoring relationship with a UCSF employee who is in an AAIII or above. Within this relationship, Mentors and Mentees will explore the participant's career path and discuss the knowledge, skills and other important resources that could help the Mentee successfully navigate this path
SUPPORTIVE WORK CLIMATE
Supportive Work climate strategies:
- Conduct interviews with new staff to see how they are adjusting
- Conduct exit interviews to air concerns
- Conduct employee surveys to target trends
- Establish civility policy on unacceptable workplace behavior
- Update policies that affect work/life balance to accommodate emerging work styles.
PRINCIPLES OF COMMUNITY
Principles of Community for UCSF
http://web.ucsf.edu/swe/pdf/principles.pdf
Several principles of community life are established to guide individual and group actions on the campus. Adherence to these principles is essential to ensure the integrity of the University and to achieve campus goals. UCSF faculty, staff and students are asked to acknowledge and practice these basic principles of community life
SUPPORT NETWORKS
INTERNAL
Defining Networking
http://ucsfhr.ucsf.edu/index.php/layoff/article/networking/
Believe it or not, Webster’s Dictionary defines networking as “The act or process of informally sharing information or support, especially among members of a professional group.” To expand on this . . .
Center for Gender Equity (CGE)
The Center for Gender Equity (CGE) is comprised of three core components:
- Women and Gender Resources
- Sexual and Relationship Violence Resources
- Lesbian, Gay, Bisexual and Transgender Resources
CGE provides advocacy, education and support services to both women and men of UCSF and the greater San Francisco community in each of these three areas. The Center draws upon the rich array of identities, experiences, perspectives and knowledge represented within UCSF, to strengthen its approach to engaging and supporting the community in its pursuit of excellence.
Problem Resolution Center
The University of California, San Francisco (UCSF) is committed to providing individuals with a safe, neutral process for the resolution of conflict. The Problem Resolution Center (PRC), launched in Fall 1998 as one of the Supportive Work Environment Initiatives, is a resource for all individuals of the campus community for mediation and facilitating communication. Collaboration with other campus resources has expanded options for conflict resolution and teachings on conflict management.
UCSF Lesbian, Gay, Bisexual & Transgender (LGBT) RESOURCES
▪ Residents Group
http://lgbt.ucsf.edu/out_resources.html
This registered organization of residents & interns does informal networking & advocacy
▪ UCSF LGBT Staff Group
This registered organization of staff & faculty does advocacy & presents networking & educational programs
▪ Lesbian, Gay, Bisexual, Transgender Students Association (LGBTSA)
This registered student organization does advocacy, promotes networking (via regular social and community-building events), and presents educational programs
Women Faculty: Institutional Resources
http://statusofwomen.ucsf.edu/resources/facultyresources.php
Action steps and a guide for faculty women regarding resources/sources available to them within the UCSF institution to address matters of professional development, or to seek redress for issues, concerns or disputes confronting them.
EXTERNAL
Association for Women in Sciences, San Francisco Chapter
Provides networking opportunities for women in science at all levels;
fosters career development and advancement for women in science;
raises public awareness of the scientific and technological skills of women; works with other scientific, educational, and women's organizations in developing national and community programs that meet the above goals; and provides recognition for women scientists in order to advance the above goals
Association of American Indian Physicians
The AAIP’s mission is “to pursue excellence in Native American healthcare by promoting education in the medical disciplines, honoring traditional healing principles and restoring the balance of mind, body, and spirit.”
AAIP seeks to accomplish its mission by offering educational programs, services and activities that motivate American Indian and Alaskan Native students to remain in the academic pipeline and to pursue a career in the health professions and/or biomedical research
Hispanic Association of Colleges & Universities
Committed to Hispanic success in higher education by promoting the development of member colleges & universities to improve access to, and the quality of, post-secondary education opportunities for Hispanic students, and to meet the needs of business, industry and government through the development & sharing of resources, information & expertise
Hispanic-Serving Health Professional Schools
One of its major goals is to help medical and public health schools recruit, promote and retain Hispanic faculty, researchers and key administrators. It is the only national organization representing Hispanic-serving health professions schools. Today, it represents over 22 medical schools and 5 schools of public health nationwide serving over 40% of Hispanic medical school graduates and 15.5% of Hispanic schools public health graduates in the continental United States as well as a broader network of more than 300 researchers who address health issues among Hispanics
National Association of Asian American Professionals-San Francisco
A volunteer-based nonprofit organization comprised of professionals, entrepreneurs and graduate students in the San Francisco Bay area. Established in 1982, NAAAP is the premier leadership development proving ground for Asian Pacific American. The San Francisco chapter
Promotes frequent networking activities for members. These formal and informal functions allow members to develop important business and social friendships; offers and promotes events that educate members of their own heritage and other cultures, and is focused on empowering Asian American professionals in the Bay Area to develop and achieve their full potential as community and corporate leaders of tomorrow
National Black MBA Association-San Francisco Chapter
The National Black MBA Association (NBMBAA), Inc., San Francisco Chapter is a not-for-profit entity that has been organized to build the intellectual and economic development of the Black Community. It has been structured to fulfill the following needs: To develop the best Black Business leaders and managers; to enhance the technical skills and social awareness of its members; to sustain and strengthen the economic development primarily in the Black Community
Women of Color Action Network
Goal is to help women of color realize their maximum potential in the workplace through networking, access to opportunities and transformation learning
Urban University
http://www.urbanuniversity.biz
Committed to social change, Urban University is a non-profit organization that delivers workforce training, coaching and retention solutions, in partnership with individuals, community based organizations and the business sector, to inspire and empower today's workforce by providing:
- Soft skills training and coaching to adults;
- A safety net of support for single working mothers, and
- Leadership development training and coaching for front-line supervisors.
Our workforce development programs have a common purpose, to create a participatory workforce through the development of its' most important asset - people
WORK/LIFE BALANCE
Affirmative Action, Equal Opportunity & Diversity
Services: Conflict Resolution; Complaint Processing; Consultation; Disability & ADA Services; Training & Education; Business AA/EO/D
UCSF Benefits Above & Beyond Salary
http://ucsfhr.ucsf.edu/apps/beyondsalary.php
Campus Life Services
http://www.campuslifeservices.ucsf.edu/cls/
▪ Housing Services
http://www.campuslifeservices.ucsf.edu/housing/
Housing Services provides quality university housing and related services to students, post-docs, residents/clinical fellows and faculty
▪ Child & Elder Care Services
http://www.cas.ucsf.edu/childcare/
- Child Care
Since 1978, UCSF has been a reliable and consistent source of quality child care for staff, faculty and students. Dedicated caregivers, innovative programs and a diverse approach create a nurturing, safe and inspiring environment for your child
- Elder Care
UCSF offers a benefit at no charge to assist faculty, staff, students, and retirees with the planning and care of elder family members. Elder care specialists will research resources in the community and provide consultation. This benefit is offered in partnership with The Institute on Aging
Culture
http://ucsfhr.ucsf.edu/index.php/staffing/article/culture/
At UCSF we recognize that the culture of the workplace and opportunities for career growth and development are important to all employees. Here are some ways in which we create a culture which values individual employee needs . . .
UC Faculty Family-Friendly Edge
http://ucfamilyedge.berkeley.edu/
This is an initiative designed to develop and implement a comprehensive package of innovative work-family policies and programs for ladder-rank faculty in the UC system. The Faculty Family Friendly Edge will promote the recruitment and retention of the best and the brightest, help all members of the university community achieve their fullest potential as scholars and teachers, and greatly contribute to the continued excellence of the University of California
Faculty & Staff Assistance Program
▪ Service for Individual Employees
http://www.ucsfhr.ucsf.edu/assist/article/services-for-individual-employees/
The Faculty & Staff Assistance Program (FSAP) provides confidential assessment, counseling, crisis intervention and referral services to faculty, staff, and healthcare professionals of the campus community. We provide consultation and organizational counseling interventions with skill and compassion that honors the dignity of all
▪ Service to Departments & Managers
http://www.ucsfhr.ucsf.edu/assist/article/services-to-departments-managers/
▪ Brochure
http://www.ucsfhr.ucsf.edu/assist/files/fsapbrochure_v1.pdf
▪ Emergency Employee Loan Program
http://www.ucsfhr.ucsf.edu/index.php/assist/article/emergency-employee-loan-program/
Supportive Work Environment Website
http://web.ucsf.edu/swe/index.htm
General information about creating a supportive work climate. The website is here to help you discover and create ways to more fully enjoy your work experience, be more productive, and to inform you about the UCSF Supportive Work Environment Initiative, its background, achievements, current status and future goals
Work~Life Resource Center
The UCSF Work-Life Resource Center (WLRC) envisions a diverse campus community where the quality of life at work is enhanced, enriched, and sustained for all members. To that end, the Center serves as a clearinghouse for ideas and issues pertaining to worklife, and engages in and supports related research to achieve organizational excellence. WLRC promotes collaborative strategies that foster supportive work and learning environments
Women Faculty: Institutional Resources
http://statusofwomen.ucsf.edu/resources/facultyresources.php
Action steps and a guide for faculty women regarding resources/sources available to them within the UCSF institution to address matters of professional development, or to seek redress for issues, concerns or disputes confronting them.
Campus Mediation Program
http://web.ucsf.edu/resolve/mission.html
The goals of the Campus Mediation Program are to: Expand conflict resolution alternatives available to the UCSF community - administrators, faculty, staff and students; Foster an understanding of individual differences while providing support for the diverse constituents of the UCSF community; Develop a network of skilled and effective mediators that assist in solving conflicts at UCSF; Assist other UCSF conflict resolution resources or efforts
Center for Gender Equality
CGE provides advocacy, education and support services to both women and men of UCSF and the greater San Francisco community in each of these three areas. The Center draws upon the rich array of identities, experiences, perspectives and knowledge represented within UCSF, to strengthen its approach to engaging and supporting the community in its pursuit of excellence
LGBT Resources
http://lgbt.ucsf.edu/out_resources.html
Listed below are UC organizations and offerings of particular interest to LGBT campus community members. Visit the FAQs for information about being a newcomer to the Bay Area, finding an LGBT-friendly provider, securing UC domestic partner and transgender benefits, being out on residency and med school applications, and much more!
Sexual Harassment Prevention & Resolution
The mission of the Office is to educate the campus community on prevention and resolution of sexual harassment and to provide timely, neutral, thorough and fair services, handling sexual harassment complaints in accordance with University policy, governing laws and regulations. In addition, we investigate and mediate complaints, coordinate the training of campus sexual harassment advisors, and serve as a resource for questions about sexual harassment issues
University of California - Diversity
http://www.universityofcalifornia.edu/diversity/staff/index.html
Diversity resources & information for faculty, staff & students
Workplace – Lesbian, Gay, Bisexual, Transgender Resoures (LGBTR)
http://lgbt.ucsf.edu/services_workplace.html
LBGTR has provided customized consulting and training on a wide variety of LGBT workplace issues. Facing a particular workplace challenge? Wondering how to foster LGBT workplace equality? Contact LGBTR Director Shane Snowdon for expert advice
There are no comments.